Terms of Service

NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. EZEEPRINTING RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

These Terms of Use & Conditions (the "Agreement") contain the terms, covenants, conditions and provisions (the "Terms and Conditions") upon which you may access and use the ezeeprinting.com and ezeeprinting.co.uk websites (the "Sites") or any of the products or services available through the Sites. The terms "we," "our," and "us," refer to  ezee solutions, Inc. d/b/a ezeeprinting.com , the owner and administrator of the Sites, and its officers, directors, employees, licensors, suppliers, vendors, content providers, partners, staff, affiliates, agents and representatives (collectively, the "Affiliated Parties"). You may be referred to as "you," "customer," or "user" in this Agreement.

COPYRIGHT

You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the EzeePrinting Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. EzeePrinting.com policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

CUSTOMER CONTENT

You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the EzeePrinting  Service. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. EzeePrinting.com policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not EzeePrinting.com, are entirely responsible for all Content that you send, upload, post or otherwise transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of EzeePrinting or any third party. EzeePrinting does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will EzeePrinting be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, such as ebusiness cards, ephoto cards, and einvitations are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.

You understand that you control the privacy of any Content you elect to post by granting access under your personal password. When you, or someone to whom you have given access, orders a print item using your password, you grant EzeePrinting.com the world-wide, royalty free and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display and create derivative works from the Content on the Service and on the printed product for the purposes of storing designs or processing print orders. This license exists only for the length of time necessary for EzeePrinting.com to complete your order or until you delete the Content from the Service.
You acknowledge that EzeePrinting.com does not pre-screen Content, but that EzeePrinting.com and its designees shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that EzeePrintingcom may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of EzeePrinting.com, its users and the public.

FREE DESIGNING

Designing services are offerd FREE with each order placed, No exceptions. Designing services would be charged per hour basis otherwise or in case of order cancelation at later stage. Fair Usage Policy is applied. EzeePrinting will only provide design files at 72 DPI (low resolution). Higher resolution designed files can be purchased and will be priced individually. Please contact support@ezeeprinting.com if you would like a price quote for your high resolution designed files.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format. EzeePrinting is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

All artwork, designs and images must be provided in minimum of 300 DPI and CMYK format. EzeePrinting is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

COLOR PROOFING & MATCHING

EzeePrinting is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

EzeePrinting will try it's best to match the gradient density of each color in a duo-tone, EzeePrinting is not liable for the final appearance of a duo-tone unless the customer orders a color match proof for that order/job.

Application of lamination may effect or change the appearance of the printed colors. EzeePrinting is not liable for the final color appearance of a laminated product/s.

ORDER APPROVAL

Customer is fully responsible for final proof and layout approval prior to the printing process.

  EZEEPRINTING is NOT LIABLE for errors in a final product caused by any of the following reasons:

 INDEMNITY

You agree to indemnify and hold EzeePrinting.com, and its subsidiaries, affiliates, officers, agents, co-branders, print vendors, business partners, employees, successors or assigns harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Service, your use of the Service, your connection to the Service, your violation of the terms of service, or your violation of the rights of a third party.

PAYMENT TERMS:

Since all orders are produced from scratch and fully customized, so Payments are taken upfront .We accept major credit cards (Mastercard, AMEX, Visa and Discover), Check and wire transfers. All credit card payments can be made online through our site.

ORDER CANCELLATION

EzeePrinting.COM will be happy to help you cancel your order prior to printing/shipping. However, if your ordered item is en route or already delivered, we are unable to cancel your order. However, orders may be eligible for cancellation upon request via email or phone. Our Customer Service Team will inform you of any cancellatioin charges depending on the stage of the order. Here is a brief overview of the stages of an order within our system:

1) Orders are placed on-line and verified with an e-mail confirmation.
2) Orders are sent to our graphic department and re-designed.
3) Orders are sent to our Affiliate printers to start the printing process
4) Orders are packaged and shipped back to EzeePrinting.com.
5) Orders are picked by the shipping firm and shipped.

All orders are cancelable between stages 1 and 2. If an order is cancelled in stage 1, you will be charged $10 plus 5% of the total amount to cover payment processing, bank charges and handling fee. But, if the order is cancelled in stage 2, 15% of the total order amount is deducted as cancellation fees to cover our design department's charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee the success. However, if the order is still in stage 3, and the user wants to have it cancelled, 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4 or 5, that order cannot be cancelled.  

Logo/Banner/Designing Orders

Once the order has been placed successfully, No Refunds are issued for the Logo, banner designing and design services orders.

 

RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

Re-Prints
Customer must notify EzeePrinting.com within 2 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive replacement Customer must return 100% of the received product within 10 days (on their own expense) from the time when the ordered product delivery was taken.

All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. No Exceptions.

 

ORDER SHIPPING AND DELIVERY

EzeePrinting offers following shipping options when placing an order. Shipping options may vary on each product.

Free Ground Shipping within 48 contiguous states. Usually Ships within 10-12 business day after final proof approval. Final proof approval must be received by 12:00 PM EST of business day otherwise one business day will be added to the shipping time. Shipping time for Standard Service is not guaranteed and is calculated based on our recent delivery history and may vary on each order.

FREE Ground shipping included within 48 contiguous states. Products will be shipped within 8 business days after final proof approval. Final proof approval must be received by 12:00 PM EST of business day otherwise one business day will be added to the shipping time.

EzeePrinting will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall EzeePrinting be liable for any consequential or damages resulting from any delay in shipment or delivery.

All EzeePrinting customers agree not to hold EzeePrinting liable for delays in shipments caused by weather conditions, shipping company delays,international customs issues or any other circumstances beyond EzeePrinting's direct control. EzeePrinting shipment and delivery dates are calculated based upon estimates provided by our suppliers and recent order history.

EzeePrinting will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. However, any delay caused by technial difficulty/problem, equipment failure, power outage, natural disaster, any sort of strike, will not be the grounds for order cancellation or refunds. However in case of rush orders, where applicable , ONLY Rush fee amount paid by customer will be refunded back if ezeeprinting.com does not ship the order within the scheduled time.

INCOMPLETE PARTIAL ORDERS/SPLIT SHIPMENTS

We may have to ship the ordered quantity partially due to printing process error and in that case, balance of the order will be sent later.  Some times your order may be shipped from multiple locations.  In these cases your order may not all be delivered at the same time, please allow a few days from the date you expect your order to arrive for your complete order to be delivered.

SHIPPING ERRORS & LOST PACKAGES

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. EzeePrinting is not responsible for 3rd party shipping errors, omissions or damaged shipments.

Each ordered product is usually shipped with few extra pieces at free of charge. Seldom order shipment may have slightly fewer pieces than ordered. Printing trade standards allow for underages or overages of up to 5%. Therefore, if exact quantity is needed then we suggest that you order 10% over the quantity needed.

PRINTING ORDER ROUTING

We have many affiliate printers in USA, Europe, Africa and Asia. An order can be routed to a printer in any location depending on the our technical problems,outage,Production queues ,specifications and complexity of the job  without any notice to the customer.

CUSTOMER SUPPLIED INCORRECT ADDRESS INFORMATION

When a package is not delivered due to an error made by the customer in submitting the proper shipping address, EzeePrinting will reship the package with corrected address and charge an additional shipping fee for the shipment.

QUESTIONS OR COMMENTS
SHOULD BE DIRECTED TO

service@ezeeprinting.com